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SECURE ORDER & PAYMENT

  • How do I order online?

    You can order online at IBANA 24 hours per day, 7 days a week, even when you are a new customer. If you want to order an article, please take the following steps:

    Step 1: Enter your personal details

    When you find an article you like, you can choose the desired size and colour. If you select the right size and colour, you can click add to bag. Articles in the shopping basket can be amended by sizes or colours right now. When you are satisfied you can proceed your order.

    Step 2: Confirm order

    When you click on add to bag you will see a screen with the products/articles of your order. You can adjust the order or if you have a discount code you can enter it on this page.

    In order to process your order we ask you to enter some of your personal details so we know where to deliver the ordered items. Do you already have an account? Simply log in with your email address and password and you don’t need to enter all your details again. You don’t have an account yet? If you are a new customer of IBANA, you are asked to make an account. This is a very simple procedure.

  • How can I find the right size?

    Not sure about the right size? Enlist the help of our size chart. This can be found at the bottom of the page under the footer “customer service”. We will advise you on which size suits you best.

  • Where can I find the product information?

    All the information about the product can be found in the product text below the article. The text is put together with care and gives a complete picture of the product.

  • My discount code doesn't work. What should I do?

    If your discount code does not work, please make sure you have checked the following questions:

    1. Is the discount code still valid?
    2. Is the discount code that I’m using valid on the items in your shopping cart?
    3. Dis you enter the discount code grammatically correct?
    4. Have you entered the discount code in the right place?

    If you’ve checked everything and it still does not work, please contact our customer service at webshop@ibana.nl or call us at +31 (0)20 240 42 28

  • Can I change my address details?

    Once your order has been placed, it is no longer possible to change your address details.

  • Which payment options are available?

    There are various payment options for every country. Any additional costs are mentioned at every payment method:

        • The Netherlands:

       

      • iDeal
      • Klarna
      • Mastercard
      • Creditcard
      • Visa
      • American ExpressBelgium:
        • Sofort Überweisung
        • Klarna
        • Mastercard
        • Creditcard
        • Visa
        • American Express
            • Germany:

           

          • SEPA direct debit
          • Giropay
          • Sofort Überweisung
          • Klarna
          • Mastercard
          • Creditcard
          • Visa
          • American Express
              • France:

             

            • Cartes Bancaires
            • Klarna
            • Mastercard
            • Visa
            • American Express
                • Other European countries:

               

              • Mastercard
              • Creditcard
              • Visa
              • American Express

    For the processing of all payments IBANA uses the services provided by Mollie, an online payment platform which guarantees a correct and secure transaction of your payment. All your confidential information is exchanged through secure pages and connections. No bank and credit card information is transferred to IBANA but only handled in the secure environment of Mollie.

  • Can I receive items without prepayment?

    Yes, you can. You can choose this option during the payment process, please select Klarna as payment option. Klarna is our afterpay option.

  • Can I change/cancel my order?

    Once your order has been placed, it is no longer possible to adjust or cancel your order.