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  • Where can I find my guarantee label?

    We have attached a return label to your item, which has to stay attached in case you wish to return and/or exchange the item. We also advise you to keep the packaging slip/customer receipt.

  • How long is the guarantee valid?

    All items purchased from us come with a one-year warranty. This guarantee means that a product is or must do what the consumer can reasonably expect from it.

  • Are my personal details secure?

    The IBANA online stores use technical and other protective measures (such as password security) to keep your personal details safe against loss or any form of illegitimate use by third parties. For more information about the security of your personal details, go to our privacy policy.

  • How does IBANA use my e-mail address?

    IBANA will use your name, delivery address and payment information to process your order and to keep you informed about your order status. We like to make shopping with IBANA as enjoyable and easy as possible. With your permission, we will register your personal details and order – and services information. This will enable us to personalize our website for you.

    We will use your email address to inform you about any new features on our website and about special offers and discounts. If you no longer wish to receive these emails, you can unsubscribe at the bottom of our emails.

    When you place your order at IBANA, your personal details will be registered by us. You will need to enter a username and password, so you will not have to enter your name, address, phone number, email address, delivery address and payment information with any next order. By creating an account you give us permission to use your personal details for the above mentioned purposes.

    You can send us a written request to delete all your personal details from our system. We can only honor such a request as long as we do not need this information for deliveries.

  • How can I contact the IBANA customer services?

    Please use the contact page on this website to raise any questions you may have. IBANA will do its utmost to answer all questions as soon as possible. You can also send an email to webshop@ibana.nl